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Returns and Refunds

Products can be returned with a copy of the invoice or proof of purchase within 14 days to:

Dulce Luna Pet Glamour
Postbus 10200
1301AE Almere
The Netherlands

The costs for returning the products will be for the customer.

Items must be returned unharmed, in a state as close to the original as possible. If it is possible, also in the original packaging and with the original labels.

If the reason for returning is the size of the article and you want to exchange it, please check our website for the items and sizes available.

If you request a refund, the amount will be transferred to your bank account no later than 30 days after Dulce Luna Pet Glamour receives the product. Please be sure to inform your bank account number in your request for refund.
If the refund comprises all items in your purchase, the shipping costs will be also refunded, in the same terms as above.

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